Background

Ashley Furniture Industries is an American furniture brand that dates back to 1945. The company sells home furnishings and accessories available through independent furniture dealers and more than 500 Ashley Furniture HomeStore retail furniture stores, which are independently owned and operated by licensees. As of June 2014, over 500 Ashley Furniture HomeStore retail furniture stores operate worldwide.

The family-owned company continues to invest and grow in the U.S. to meet the evolving needs of customers in more than 123 countries across the globe. Ashley Furniture operates 600+ retail locations in the US {stores and regional headquarters), 3 retail locations in China, a corporate customer service team, and a team of international marketing specialist who work with licensees around the globe.

The Situation

In 2009, Ashley Furniture’s main business need was to bring its training program online and streamline it for 1,800 active worldwide employees. Each unique job required distinctive content delivered using specific learning programs. Ashley Furniture had to centralize training nationwide, and they also had to make training available globally.

The Solution

Learning Program Management
Remote-Learner applied a tailored learning management solution to all of Ashley Furniture’s challenges on one simple online platform. Ashley Furniture was able to create and deliver e-learning curricula to their retail employees around the world in three different languages.

Customized Courses
Ashley Furniture assembled courses into a curriculum that met the learning needs specific to each of their retail job functions. The company supplemented instructor-led and on-the-job training programs with Remote-Learner’s online learning platform, Moodle. Courses complete with Microsoft documents, secure videos, assessments, and instant reports. The company also set up instant notifications for managers to be alerted when an employee completed a course or was falling behind.

Upgraded LMS
The company upgraded its LMS platform – optimized by Remote-Learner’s extremely scalable infrastructure – to provide users with seamless access to modern features that support online learning at faster speeds so the company could support even more online users.

The Outcome

Better Job Performance
As a result of the product training that was developed and deployed, sales personnel can now speak confidently about Ashley Furniture’s products and can represent the Ashley brand consistently across all markets. Ongoing skill development is now a central part of Ashley Furniture’s culture, and the company is committed to each employee’s success.

Big Savings
Instead of having trainers create their own materials and conduct on-site courses at various retail locations, Ashley Furniture can now optimize their learning development, deployment, and reporting process which saves the company thousands of dollars each year in training costs. Employees can work on their mobile-friendly training assignments anywhere, at their own pace, and at a time that’s convenient for them.

Consistency
Streamlined training in one platform ensures the materials and courses are consistent and current across all markets, thus minimizing the potential for added costs and missed opportunities associated with incorrect, missing or outdated instructional information. High-quality materials are always readily available for an employee to review, as well.

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