Providing training to customers on products or services is a growing area. Technological gains continue to create new opportunities for companies to explore types of online learning that they hadn’t been able to use previously. A Remote-Learner Digital Learning Environment (DLE) provides the right online training solution for every audience.
DESIGN – Responsive Layout & Branding
If consumers don’t feel that the learning product is valuable, not only will they not use it, but with a few clicks of a mouse they can spread negative impressions globally. An emphasis on Learner Experience Design elements keeps your users engaged and focused.
DATA ACCESS – Analytics and Archives
Understanding your customers can enhance training and value in the long run. Arm your DLE with a suite of reporting and analytics tools that will provide the information that you need to manage and design your solution for your global audience.
CLOUD – Hosting & Integration
Ensure that your clients have the right training for the right products available to them at all times. Make fostering intra and inter-departmental collaboration a priority! A Cloud-Based hosting solution ensures that your training is available to your customers on their schedule. With a 99.9% uptime, your training solutions are going to be available anywhere in the world at any time.
ADD-ONs – Plugins Access
As customer expectations grow, add-ons provide you the ability to add new functionality easily to your course or LMS platform at any time. Whether utilizing new course functionality, authentication strategy, or design elements, your LMS should be able to be customized to meet your unique customer training requirements.
SUPPORT – Training and Development Services
Back your training platform with an additional support team to handle all issues quickly. You want to have a platform that covers about 90% of the topics that customers seek. The trick for scaling your support to handle an increase in customers and requests is to have the whole process as automated as much as possible.
CONNECT: Content Delivery Platform
Good management doesn’t just happen. Providing an exceptional service experience in a timely, professional manner is critical to the success of your long-term business. Connect with customers to give them a voice by using synchronous communication tools and forums!