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Impact Story: JLG’s Custom Online Training Solution

By June 24, 2019 No Comments

JLG Industries is the world’s leading designer and manufacturer of lift and access equipment. JLG products and personnel can be found in the industrial, commercial, institutional, and construction markets all over the world.

The company needed a flexible online training environment that allowed different audiences to quickly find and complete training in various languages, locations and formats — all from a single interface. Remote Learner provided the solution.


As a leader in providing and customizing eLearning solutions, Remote Learner has helped a diverse collection of businesses and organizations revolutionize their training protocols. Companies have varying needs and goals in this regard, so the solutions we provide must be equally unique.

JLG’s training model is more complex than most standard models. They have a variety of training needs that require that different audiences quickly find, consume, and complete training in various languages, locations, and formats – all from a single interface. In addition, they need an efficient way to track learners’ progress toward the completion of complex certifications.

With these kinds of requirements, JLG had to strike a difficult balance: they needed a flexible solution, one that could accommodate a variety of training scenarios for a large and diverse population of learners, but also a system with enterprise-level scalability.

The Solution

JLG operator training webpage

JLG first partnered with Remote Learner in 2010 to build a digital learning solution tailored to their unique goals and parameters. Over the years, Remote Learner continued to assess how that solution was addressing JLG’s needs. After several years on a Moodle LMS instance, Remote Learner proposed an upgrade to Totara Learn as the best option for a scalable solution that could continue to meet their unique and growing needs. A complete case study of the solution is available for download.

Together, Remote Learner and JLG redesigned the JLG learning experience and tailored content presentation, implementing custom plugins to enhance and extend the platform functionality.

The process began with the creation of a development site, where an upgraded mockup of the original solution could be implemented and improved upon over several weeks. This step was key because it allowed JLG to see how the Totara Learn system would alter and improve the user experience, all while being able to explore new features.

Finally, Remote Learner fine-tuned the overall design of the site to reflect the iconic branding existing learners were accustomed to, minimizing the impact of the transition to Totara Learn.

With ongoing collaboration with the Remote Learner team, JLG was then able to harness the power of their new system’s flexibility to design a single interface for learners to find learning content regardless of the type. Whether the course consisted of online videos, classroom training, or eLearning, learners could find it from the same intuitive interface.

Additionally, new content and user management features allowed JLG to track and auto-enroll learners into a series of inter-related trainings leading to an overarching certification.

Finally, using custom plugins extended the functionality of the core hosted environment and allowed for minimal impact on JLG’s ability to upgrade their system in the future since custom plugins do not rely on the manipulation of the core code of the LMS.

The Results

    • Upgrade and transition of existing LMS to a fully supported and scalable solution that will provide the features and capabilities for growth
    • Incorporation of multiple search pages into a single interface for all learning content
    • Increased capability to report on learner progress within a course, and across multiple courses
    • Development of custom features to extend functionality, while maintaining an easy path to future upgrades of the system
    • More powerful user management tools to easily search, organize and enroll learners into content based on various attributes

“JLG has enjoyed a successful partnership with Remote-Learner for many years.  The unique nature of our business has presented many difficult challenges, but through dedication and innovation, JLG and Remote Learner have been able to solve those challenges together.  With the recent transition of our Learning Management Systems to Totara Learn, we can now offer new features and functionality to our customers that were not available before, and we look forward to what new possibilities this relationship will bring.” – Darren LaRue, Product Training Specialist, Instructional Technologies