At Remote-Learner, our greatest strength is our staff. We have a diverse group of employees around the United States and Canada, individuals with the unique backgrounds and skills needed to meet the challenges faced by our clients. Over the last few months we’ve been profiling some of the staff members that make the Remote-Learner team strong. This week we talked to Eric Muller, Remote-Learner’s Process Performance Manager..
Name: Eric Muller
Position: Process Performance Manager
Home: Thornton, Colorado
Brief: Eric Muller lives in Thornton, Colorado with his family. He has a robust project, process and reporting background in the finance industry, in addition to hobbies that include all things family and mountain related (x-country/ Skiing, cycling, camping, hiking).
Q: Tell us a little about yourself, Eric.
My wife, Marlan, and I have 3 beautiful kids, Chris (19), Karianna (17) and Nick (14), and find ourselves in the beginning of the transition period as one is in college, the second is looking and the third is identifying his passions. So, in between college visits, kids’ robotics and theatre activities, Marlan and I find time for our hobbies, which include hiking, cycling, swimming and traveling. Mixed into those priorities I find time to reboot through time with friends and Formula 1 racing.
Q: Tell me a little about your career path and what brought you to Remote-Learner.
The majority of my career has been in the financial sector. I started out as a Project Manager in a process improvement program. I was eventually asked to expand the project team into a Program Management Office that developed process improvement and reporting capabilities. Unfortunately, being a Lehman Brothers Company at the height of the mortgage collapse, the company had to shut down operations and my role became aiding the shuttering of business functions. Shortly thereafter another colleague invited me to help grow Mortgage Lending Professional Services with Accenture, where my passion for a premier customer experience really took hold. After spending 5+ years improving the customer journey and reducing time to market, I started looking for work outside the financial services sector in hopes of helping people more directly. A friend suggested I look at Remote Learner, so here I am!
Q: You joined the company just a few months ago. What made Remote-Learner a good match for you?
Being married to a life-long teacher administrator, I have always envied her direct impact on society. I want to leverage my skills in the only industry that creates the future and that is learning/teaching. The remote element of Remote-Learner was a strong draw as well but I would say people and relationships has become the bigger draw, especially when I see and experience the commitment that the R-L team has for the industry and their colleagues.
Q: What’s a day at Remote-Learner look like for you?
My days never look exactly the same because of my focus on retooling aspects of the organization. That said, I have always looked for an organization in transformation because that is where true excitement is found! So, my days consist of working with people to define/improve processes, deliver projects, and report on performance, the three things that I think make or break the customer experience.
Q: How would you describe the impact you and your team aspire to make for our clients each day?
Remote-Learner already has a true and unwavering commitment to its clients. That said, I would say that my team aspires to positively influence the client experience by working with our colleagues on the projects we deliver, the processes we use, and the reporting that highlights our progress and identifies potential issues before they truly take hold. We look forward to realizing these aspirations together with our peers, partners, and clients alike.