Kimberly Bartee is one of Remote-Learner’s senior account manager. Kimberly (at left) is pictured here with her twin daughters.
At Remote-Learner, our greatest strength is our staff. We have a diverse group of employees around the United States and Canada, individuals with the unique backgrounds and skills need to meet the challenges faced by our clients. Over the next few months, we’ll be profiling some of the staff members with whom our clients are most likely to interact. Find out more about them as they talk about their background and their view of the industry in their own words.
Name: Kimberly Bartee
Position: Senior Account Manager
Home: Lawrenceville, Georgia
Kimberly is the mother of twin girls. She and her daughters are actively engaged with their church and until recently were involved with a worldwide dance and music ministry. Kimberly has extensive experience with learning management technology, both from the perspective of technology and with meeting client expectations.
Q: Tell us a little about your background.
A: I’m a New Jersey native. I moved to Georgia a little over six years ago for a work opportunity. I have a bachelor’s degree in finance from Seton Hall University and an MBA from the University of Phoenix. I have twin girls, who will be 18 in a few weeks and are going off to college. Right now I’m trying to prepare for graduation, prom, college, and wisdom teeth extraction for them. It’s a crazy, busy time, but it’s a good time.
During my time as an undergraduate I worked in the computer lab. I found myself really enjoying doing IT support. After graduation, I went to work in the financial field but I really didn’t like it. There was an opportunity to work back at Seton Hall doing the same thing I’d been doing before, but on a professional level. I did that and expanded my IT and help desk knowledge and worked there for about five years.
After that I worked at the central office of Newark Public Schools, doing the same thing. I left there to join a company called EduNeering. That company introduced me to the LMS world as well as adult learning and corporate training. I was really able to develop my knowledge of learning management systems and the whole concept of preparing training plans. That was my world. It really grew me professionally.
Q: What brought you to Remote-Learner?
A: I actually applied for a product manager position. When I met with (Remote-Learner president) Page Chen she told me, “I don’t think you’d be as good as a product manager as you’d be as an account manager and we have an opening for that.”
As a product manager, you are more concerned with what clients want as one-off projects. Page saw me as a better match for the account manager, where I could work with clients more holistically. I was happy about that, because I really enjoy that role. I enjoy being involved in the whole gamut of what’s happening.
Q: How do you keep up-to-date with trends in e-Learning technology and needs?
A: There’s not a site I go to specifically, but I am always looking for new updates on training and learning management systems in general and for our clients. Internally I’m always looking at new things added to (the internal wiki) and keep familiarizing myself with Moodle and Totara.
Q: What strengths do you bring to your role?
A: My strength is client interaction and in providing them with regular information about their account. We have monthly calls about what’s going on with system utilization, services hours. I document and present well. I listen, get the feedback, and try to continuously follow-up. When a customer feels like you’re not listening to them as their partner it makes them feel unloved.
Thanks for taking the time to talk to us today, Kimberly!